Working hours of the exchange are 10:00 – 23:00 Moscow time.

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GENERAL QUESTIONS

Service Hours

We work from Monday to Sunday from 10:00 to 23:00 Moscow time.


Do I need to register to trade?

No, you can make exchanges without registering on the site. In this case, a personal account will be created automatically.


Is the rate fixed?

Depending on the direction, the rate may or may not be fixed. The conditions for each direction are indicated when creating an application in red. The general principle is this: “Crypto” (except for stablecoins) – “crypto” – the rate is fixed at the moment of receiving the required number of confirmations, and can be recalculated when it changes until confirmations are received. “Crypto” (except for stablecoins) – “fiat” – the rate is fixed for 10 minutes and can later be recalculated to the current one. “Fiat” (including stablecoins) – “Fiat” – the rate is fixed at the time of the order creation.


How fast is an application processed?

Applications are processed by the operator within 3-15 minutes after receipt of funds from you. However, the receipt of funds into your account is not always dependent on us. In the case of a high load on the BTC network, transactions in the network can take up to a day (but we try very hard to ensure that the funds reach you quickly!).


What are the fees for your service?

All commissions are already included in the exchange rate.


What if I sent more by mistake?

Please contact support immediately, we will try to help.


Does the exchange require card verification?

Map verification may be required in some areas. As a rule, the course is more profitable in these areas. For most card destinations, verification is not required


I entered the wrong details. What should I do?

Notice that you entered the details incorrectly? You should immediately contact the support chat, if we have not yet processed your application, we can help. If the money has already been sent to the wrong details, unfortunately it will not be possible to return them.

QUESTIONS ON CURRENCIES AND EXCHANGE DIRECTIONS

Can I lower the minimum trade amount?

Communicate in the support chat, we will consider your issue on an individual basis.


How is BTC (NO AML) different from regular BTC?

Regular BTC is pure coins of exchange origin.

QUESTIONS ABOUT WRUB AND PROMOTIONS

What is WRUB?

WRUB(Wrapped Ruble) is a stablecoin* on the BNBbep20 network from the exchange Yobit pegged to the ruble. Each WRUB token is backed 1:1 by the Russian ruble. With it, you can, for example, replenish the exchange Yobit. In addition, this tool can act as an alternative means of storing value, being convenient and useful for both traders and ordinary people who want to keep their savings in rubles without worrying about the dollar exchange rate and banks.


How do I withdraw my WRUB to a card through your exchanger? What wallet should I enter when withdrawing from Yobit?

Detailed instructions for withdrawing WRUB from Yobit to a card can be found at link.


How can I earn WRUB on your exchange for free?

We are currently running Cashback for review”, as well as CONTEST with a prize pool of up to 50,000 WRUB . Make trades and earn WRUB!


OTHER QUESTIONS

Do you check transactions for AML risk?

Yes, we are checking.


What is AML?

AML is the anti-money laundering and counter-terrorist financing principle.


What should I do if a transaction fails AML verification?

If your transaction was blocked, then its risk level was higher than acceptable by the exchange. For a speedy refund, in accordance with the Rules of our site, you will need to verify your identity.